Online booking of appointments
The Broomhill Practice has now suspended online booking of appointments till further notice. If you require medical attention please contact the surgery on 0141 339 3626.
It is easier and quicker to manage appointments via our online service. Simply log in and select an option. This service is currently suspended.
You will be able to book routine GP appointments online up to 4 weeks in advance. All other appointments i.e. emergency and nurse appointments will still have to be booked through the reception team.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Patients who have a problem outwith the surgery opening hours that can’t wait until the surgery reopens should contact NHS24 by dialling 111.
Your appointment at the Practice
As of the 31st of October we will reverting to our GP appointments all being telephone appointments in the first instance with face-to-face appointments being arranged when helpful, following on the initial telephone consultation. This will help us manage consulting space limitations and is more convenient for many patients. It also helps us avoid waiting room congestion and associated cross infection risks especially for our vulnerable patients. Please be assured that if you require face to face appointment that this will be organised. Please call 0141 339 3626 to arrange your appointment.
Pre-bookable appointments
We will be increasing the number of pre-bookable appointments to allow more patients to book with a doctor of their choice if the concerns are non- urgent. We will ask that if you are booking one of these pre-bookable appointments that you be aware that you may need to come to the surgery if a face to face appointment is required, so it will be best to schedule on a day when you can attend the surgery if necessary. For these telephone appointments you will be given a one hour timeslot and the GP will do their best to call you within that time frame. The GP will try to call you on two occasions but if you don’t
answer then you will be asked to rebook the appointment. We offer prebookable appointments at 7:30am on a Wednesday and Friday which may help people who work. Unfortunately we are not able to accommodate prebookable appointments late in the afternoon in order to maintain our availability for emergency work.
Same-day appointments
If you have a problem which needs to be dealt with more urgently we will have a number of appointments that will be released at 8 o’clock each day to accommodate this. For these appointments you won’t be able to specify a particular doctor and will be dealt with by whoever is available on that day. You will be given an estimated timeslot of 8 to 10:30 or 2 to 4:30 pm but the doctors may have to phone you out with those hours depending on demand.
Nurse Appointments
For nurse appointments you will be able to arrange directly through reception. We offer appointments 8:00-5:30 on most days and also 7:30am on a Wednesday and Friday. Please let the receptionist know what type of appointment you require so they can ensure the correct length of appointment is given.
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are late for an appointment you may be asked to re-book.
Appointments
Urgent
Appointments will not always be available on a same day basis, but if you have a problem that cannot wait until the first available appointment, please explain this to the reception staff and arrangements will be made for you to be seen. In these circumstances there may be a longer wait in the waiting room and you may not be able to see the practitioner of your choice. You will be seen by an appropriately qualified health professional.
Hospital Appointments
Every day the practice receives letters from the local hospitals stating that patients have defaulted from the clinics. On further enquiries it is apparent that often the patient never received an appointment.
Due to the high volume of referrals across Greater Glasgow and Clyde, waiting times for hospital appointments can be 12+ weeks depending on the speciality, however for some the waiting time can be much longer. Urgent appointments will be seen up to 6 weeks after referral has been made. You can call the Central Booking office on 0141 347 8850 to check when you will be appointed. If you are referred to a hospital outpatient clinic and do not hear after four weeks, would you please contact the surgery so that further enquiries can be made. Please let us know which speciality you were referred to. If you have a hospital appointment and are unable to attend for any reason, would you please kindly cancel the appointment
Extended Hours
The practice also offers early morning appointments on Wednesdays and Fridays, starting from 7:30am; please enquire at reception if you wish to book one of these.
Surgery Hours
Our opening hours are between 08:00 – 18:00 Monday to Friday.
Additional information
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.