Please note this service at this stage is only applicable to patient’s aged 16 years and over. You cannot apply for logins on behalf of another patient.
You can now access a variety of services online without having to phone or visit the surgery.
Online services offered
- Booking and cancelling appointments
- Ordering repeat prescriptions
Our online services are quick, easy and convenient to use from a smartphone, tablet or computer.
They will save you time and help you take more control of your health, particularly if you have any long-term medical conditions which require regular monitoring and prescriptions.
Complete the online form – Patient only
If you wish to register for online services then please submit your registration request below. You are required to provide photographic ID at the practice to verify your idenity and receive your login in details. Currently you can only apply for logins if you are over 16 years of age. We can only provide login details to the patient themselves and not someone acting on their behalf. Access can also be withdrawn at any time if there are concerns about patient confidentiality.
Please note: Online booking of appointments is suspended at the moment due to all appointments being triaged by GP. If you require to book appointment please contact us on 0141 339 3626. Ordering for prescriptions can only be ordered in this way if you have your medication on repeat.
Patient Access Video Tutorials
Please note some of these services may not yet be available at the Practice. Please check with reception.
Tools and apps
List of self-management tools and apps that have been developed or approved by NHS Scotland.
The Patient Responsibility
You understand that it is your responsibility to keep your contact details updated and that you are responsible for the safety and security of your personal registration details for online services. You also understand that you can withdraw consent at any time by simply notifying the Practice in writing.
- Where access is granted to your registration details such as PIN, Practice ID, Access ID and CHI number will be sent via post or given in person.
- The Email address must be specific to the person making the request. It cannot be a shared account.
- Patient with a history of non-attendance at pre-booked appointments without cancelling will not normally be granted access to online appointment booking.
- Online appointments booked are to be cancelled by the patient as soon as it is determined it is no longer required.
- The Practice will not allow misuse of the online system and will monitor usage by individual patients. Where it is considered that a patient is misusing the system or is acting in a way detrimental a warning letter will be issued. Where the situation does not improve, or recurs, access will be removed permanently and without further notice at the discretion of the Partners. This will not affect your registration with the Practice.
- On approval request for online access you will be given access and instructions.
- Requests for reissue of access log-in details will be sent via post to the patients registered address or in person.
- The status of repeat prescriptions requests should be checked online to confirm they have been prescribed before collecting any medications from the Pharmacy especially if requesting a item not on your repeat prescription record.
Abuse of the Online System
Abuse of the system includes, but is not exclusive to the following:
- Sending needless or abusive messages to the Practice
- Repeatedly booking and cancelling appointments
- Repeatedly booking appointments over a short period of time
- Booking appointments and not attending them
- Any offensive or abusive messages through the service
- Requesting prescriptions that you do not need.
Proxy access
If you are the parent of any children under the age of 12 you will need to fill in a ‘proxy’ access form to view their details. You can also grant access to a carer if you wish.Further information about Proxy Access
Security
We take the security of your information very seriously. Our clinical systems provider ensures that the information you provide when using the online services portal is protected. All communications with the web site are encrypted, using the same high security that major banks use for their internet transactions (128 bit SSL). Only you can see the personal information you enter.
Using the most up-to-date version of your web browser also improves security of information. Remember to close the browser after use, especially if someone else could access your computer.