Noticeboard

Please note we have suspended online booking of appointments until further notice. In response to the latest government advice on Corona Virus we are triaging all appointment requests over the phone. Please DO NOT ATTEND the surgery but instead phone.

In order to reduce potential risks we would urge all patients to ONLY use the 24 hr telephone prescription line (0141 334 2009) or our secure website page for all your medication requests. Please DO NOT come to the surgery. When ordering please state which pharmacy you wish us to send your prescription to either Boots Norby, Dicksons, Hogarth or  Buchanan and Campbell. Please DO NOT ORDER your prescriptions early and only what you require.

Further information about the coronavirus including the area’s deemed as high risk can be found on the NHS inform website: NHS inform Coronavirus update

Corona Virus Crisis Helpline

A new helpline for people in Glasgow seeking support during the Covid-19 crisis has been launched by public and voluntary sector partners.   The helpline is for members of the public seeking help, such as food delivery or mental health support, and for charities who need support with offering a service to communities. 

 

The helpline is a partnership between Glasgow Council for the Voluntary Sector (GCVS), Volunteer Glasgow, Glasgow City Council and Glasgow Health and Social Care Partnership.  Calls will be answered by staff from all these bodies, and from the Scottish Fire & Rescue Service.

 The helpline has three main aims;

  • Helping people in need: Putting those who need help and support, in touch with a charity or community group in their area
  • Volunteers: Connecting people who want to volunteer with organisations and groups that are looking for extra help 
  • Advice for charities and community organisations: Providing expert advice on the practical issues they face during the Covid-19 crisis, such as advice on HR, using digital methods of communication and accessing funding.

The helpline is currently open Monday to Friday, 9 am – 5 pm and can be contacted by: Telephone: 0141 345 0543 E-mail:  helpline@gcvs.org.uk Twitter:  @GlasgowCVS
 

 


 

Appointments

Appointments may be made by telephoning 0141 339 3626 where you can ask for the doctor of your choice. Appointments can be booked ahead.

Appointments will not always be available on a same day basis, but if you have a problem that cannot wait until the first available appointment, please explain this to the reception staff and arrangements will be made for you to be seen. In these circumstances there may be a longer wait in the waiting room and you may not be able to see the practitioner of your choice. You will be seen by an appropriately qualified health professional.

It is helpful if a separate appointment is made for each person attending. An ordinary appointment lasts ten minutes. Please bear this in mind and try to help the doctors to run to time. You can ask for a longer appointment if you know that it will be necessary. Please let us know in advance if you cannot attend an appointment.

Surgery Hours

Consultation hours are between 08:00 – 18:00 Monday to Friday.

Extended Hours

The practice also offers early morning appointments on some days, starting from 7.30am; please enquire at reception if you wish to book one of these.

Missed Appointments

We would strongly encourage patients to help us reduce missed appointments. If you no longer need your appointment then please phone the practice as soon as possible so that the appointment can be released to someone else. There are always patients willing to come at a short notice but the earlier we know the better we can plan this.

Hospital Appointments

Every day the practice receives letters from the local hospitals stating that patients have defaulted from the clinics. On further enquiries it is apparent that often the patient never received an appointment.

Due to the high volume of referrals across Greater Glasgow and Clyde, waiting times for hospital appointments can be 12-14 weeks depending on the speciality, however for some the waiting time can be much longer. Urgent appointments will be seen up to 6 weeks after referral has been made. You can call the Central Booking office on 0141 347 8850 to check when you will be appointed. If you are referred to a hospital outpatient clinic and do not hear after four weeks, would you please contact the surgery so that further enquiries can be made. Please let us know which speciality you were referred to. If you have a hospital appointment and are unable to attend for any reason, would you please kindly cancel the appointment.

 
NHS ScotlandThis site is brought to you by My Surgery Website