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If you have travelled to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau in the previous 14 days and are experiencing cough or fever or shortness of breath, you should to stay indoors, call the surgery on 0141 339 3626 or if your surgery is closed ring NHS 24 (111) informing them of your symptoms and your recent travel. Do not leave home until you have been given advice by a clinician.



Appointments may be made by telephoning 0141 339 3626 where you can ask for the doctor of your choice. Appointments can be booked ahead.

Appointments will not always be available on a same day basis, but if you have a problem that cannot wait until the first available appointment, please explain this to the reception staff and arrangements will be made for you to be seen. In these circumstances there may be a longer wait in the waiting room and you may not be able to see the practitioner of your choice. You will be seen by an appropriately qualified health professional.

It is helpful if a separate appointment is made for each person attending. An ordinary appointment lasts ten minutes. Please bear this in mind and try to help the doctors to run to time. You can ask for a longer appointment if you know that it will be necessary. Please let us know in advance if you cannot attend an appointment.

Surgery Hours

Consultation hours are between 08:00 – 18:00 Monday to Friday.

Extended Hours

The practice also offers early morning appointments on some days, starting from 7.30am; please enquire at reception if you wish to book one of these.

Missed Appointments

We would strongly encourage patients to help us reduce missed appointments. If you no longer need your appointment then please phone the practice as soon as possible so that the appointment can be released to someone else. There are always patients willing to come at a short notice but the earlier we know the better we can plan this.

Hospital Appointments

Every day the practice receives letters from the local hospitals stating that patients have defaulted from the clinics. On further enquiries it is apparent that often the patient never received an appointment.

Due to the high volume of referrals across Greater Glasgow and Clyde, waiting times for hospital appointments can be 12-14 weeks depending on the speciality, however for some the waiting time can be much longer. Urgent appointments will be seen up to 6 weeks after referral has been made. You can call the Central Booking office on 0141 347 8850 to check when you will be appointed. If you are referred to a hospital outpatient clinic and do not hear after four weeks, would you please contact the surgery so that further enquiries can be made. Please let us know which speciality you were referred to. If you have a hospital appointment and are unable to attend for any reason, would you please kindly cancel the appointment.

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